SmartCARE Introduction

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The quality of video content delivery services directly depends on the quality of hardware performance on the operator’s side and the quality of the access network on the subscriber’s side. Network-level problems and problems on the operator’s platform affect the service quality and can lead to image freezing, reduced image quality, frame loss, and etc. Eventually, this has a bad impact on the user experience and may lead to the service cancellation. SmartCARE makes it possible for the operator to continuously analyze the quality of content delivery and quickly respond to emerging problems…

Advantages 

Integrated Monitoring System for IPTV and OTT 

SmartCARE supports collection and analysis of data for both of these delivery technologies: in managed networks (IPTV) as well as over the Internet (OTT). It enables an operator to use a unified solution for any service provision options.

Preventive Detection of Problems 

A unique feature of SmartCARE is the ability to detect potential areas of concern in advance. Using mathematical clustering techniques and decision-making algorithms SmartCARE is capable of online identification of dependencies (access networks, type of equipment, versions of applications, currently viewed content and many other parameters) for subscribers facing difficulties in obtaining services. SmartCARE analyzes this data and determines which subscribers with similar parameters are at risk. This data can be used to inform subscribers on possible problems and the ways to resolve them.

The Use of All Information Obtained 

SmartCARE uses both real-time data and all stored statistics, aggregating the entire information in a particular way for further prompt access.

SmartCARE provides real-time monitoring of current customer sessions and service quality (real-time monitoring, tracking).

And also you can filter and analyze the history of system events. For example, you can identify the decline in service quality by the average number of bitrate switches over a specified period of time: the fewer bitrate switches — the higher the quality.

Advantages of SmartLabs Ecosystem 

SmartCARE is pre-integrated with SmartLabs products — SmartTUBE Service Deliver Platform (Middleware), SmartMEDIA (recording and streaming server) and SmartTUBE Clients (for STBs, mobile devices, Smart TVs and PC/Mac). This allows you to reliably collect and analyze the entire range of data from all supported systems right out of the box. In addition, the technical support operators can see the middleware-related information (subscriber ID, tariff plan, territorial location, etc.) right on the SmartCARE dashboard, which reduces the time to process subscriber requests.

Convenient Set of Tools 

SmartCARE system makes the work of operations departments easier. Convenient and functional SmartCARE interface, which can be used by departments of monitoring, technical support as well as the team of service managers, makes it possible to timely identify the emergence and development of critical situations in the network and take measures to maintain the high level of service quality. The analysis of parameter dependencies for subscribers experiencing a deterioration in the service quality allows you to identify and eliminate problems quicker. The obtained data can be exported to CSV and PDF files as diagrams and tables.

Open API 

The open API allows to connect any 3rd-party end-user devices, players, media streamers and CDN components without the involvement of Smartlabs engineers, if needed.

Modularity and Scalability 

The use of the latest advanced data storage and processing technologies makes it possible for SmartCARE to build up a customer information system by adding extra system modules and data storing hardware almost without limits.

Accuracy and Completeness of Data 

SmartCARE collects the data from client devices, operator platforms (recording, streaming, storage servers), OSS/BSS, and edge routers. As a result, you receive more accurate and detailed information on the quality of the digital TV services you are providing.

Quick Data Presentation 

The data you requested is displayed in the interface very quickly regardless of the length of the time period you indicated in the filter. This is possible due to preliminary data aggregation by the SmartCARE system.

Key Features 

• Working in IPTV / OTT networks
• Supporting SmartLabs infrastructure and capable of integrating in the outside infrastructure
• Supporting most customer premises devices
• Analyzing data collected from client devices, operator platform (recording, streaming, storage servers), OSS/BSS, and edge routers
• Analytics, monitoring, reporting tools
• Real-time monitoring
• Filtering events with accuracy to a specific subscriber
• Filtering data by time interval
• Setting up time interval for data aggregation
• Monitoring the quality of DASH, HLS, MSS streaming
• Creating custom dashboards
• Includes all key metrics for quality assessment (the list of metrics is continuously expanded)
• Timely and preventive notification on changes or problems in the system with the help of mathematical algorithms used for system behavior analysis
• Exporting data to CSV and PDF as diagrams and tables
• Creating reports on service consumption
• Role model of system users

Supported End-User Devices 

SmartCARE can analyze data received from:

Devices with SmartTUBE app Installed

• SmartLabs STBs & 3rd-party STBs 
• Android / iOS mobile devices
• Smart TV (Samsung, LG, Hisense, etc.)
• Android TV devices
• PC / Mac

Other Devices

Any 3rd-party devices supporting the SmartCARE End-User Device API.