Getting Logs on LG Smart TV

When you need to get logs on your LG WebOS Smart TV, just follow this guide.

  1. Connect to your TV and Install the SmartTUBE App as described here
  2. Run the following commands in the WebOS TV CLI console:

ares-inspect -o -d <TV Name> -a <App Name>

Example:

ares-inspect -o -d lg6_home -a com.IptvOttOperatorName.app

You can find out the

<TV Name> using the command ares-setup-device -list and

<App Name> using the command ares-install –device <TV Name> –list

  1. If the application has not been started, it will start after the Step 2. Also the log from the TV will open in the Chromium web browser.
  2. Reproduce the action you want to explore.
  3. See the log and make screenshots for the SmartLabs Support Team.

    Some TV models allow you to save the log to a file in the Network tab > Export her icon. The file is saved to the home folder named fe.<operator_name>.al.har or <FILENAME>.har.

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